Complaint Submission

At Sentex our goal is to provide every customer with courteous and competent support and problem resolution.

Sentex's dedication to customer service has played a significant role in establishing our excellent reputation. Our knowledgeable and friendly staff are always available to answer any questions or concerns. We believe the human element is fundamental in ensuring satisfied customers. We are a service-oriented company that strives for complete customer satisfaction and we're proud to have been voted 'Favorite Internet Provider' by the Cambridge Reporter 2001 Readers Select awards and in the 2005 Business Times Awards.

If you have an issue and have not yet reached out to our support team, please contact us:

• by phone: 519-651-3400 or 1-888-473-6839
• by email: support@sentex.net

If you feel we've failed to meet our support goal, here is how you can bring a complaint to the Commission for Complaints for Telecom-television Services (CCTS).

The CCTS is a national and independent organization dedicated to resolving customer complaints about telecommunications services, fairly and free of charge. If you have not been able to resolve a complaint about your Internet service directly with Sentex, the CCTS may be able to help.

To find out more about the CCTS, call toll-free to 1-888-221-1687 or visit www.ccts-cprst.ca